Payment Error Occurs When Upgrading to Pro Account with Multiple Credit Cards

Below is some guidance that may help resolve this n8n Cloud upgrade payment issue:

Understand the Error

The error message
"We are unable to take payment at this time. Please try again, or use a different payment method"
indicates that the payment gateway is not processing your transaction. Since you’ve already tried multiple credit card types (Mastercard, AMEX, Discover), this suggests that the problem might not be isolated to one card issuer.

Recommended Steps

1. Wait and Retry:
   Occasionally, payment processing issues are temporary. Waiting a short while and trying again might resolve the issue.

2. Double-Check Billing Details:
   Confirm that all your billing information is correct and that there are no discrepancies that might cause a mismatch with what your bank expects.

3. Clear Browser Cache or Try Another Browser:
   Sometimes, cached data or cookie issues can interfere with payment attempts. Clearing your cache or switching browsers may help.

4. Contact n8n Cloud Support:
   Since you are running on n8n Cloud with version 1.72.1, if the issue persists, the best next step is to reach out to n8n Cloud support directly. They can investigate backend logs and payment gateway issues. When contacting them, provide details such as your n8n version, the payment methods tried, and the full error message.

Contacting Support

You can typically find contact information or a support request form on the n8n Cloud portal. If needed, you can also check for updated status information regarding payment processing on the n8n website.

Following these steps should help you narrow down or resolve the issue. If not, n8n Cloud support will be best equipped to provide further assistance.