Why can't I score above 77 in the theory section of the Level 1 course quiz?

It sounds like an issue with the quiz platform rather than a reflection of your actual knowledge. Here are a few steps you might consider:

1. Verify Browser Settings & Cache

Sometimes browser caching or cookies can affect quiz behavior. Try:

• Clearing your browser cache
• Using an incognito/private window
• Trying a different browser

2. Confirm Quiz Completion Procedure

Double-check that all required theory answers are being submitted properly. Make sure there isn’t an incomplete section that the system might be registering.

3. Check for Known Issues

If the platform has a support forum or status page, see if others are facing the same problem with the theory section.

4. Contact Support

Since your practical exam scores are unaffected, the issue seems limited to the theory scoring. When you contact support, include your Unique ID (8a71d091fd2daa8b98480df99854a71a) along with detailed steps you took. This helps them narrow down the potential cause.

Following these steps should help determine if the problem is with your setup or a bug on the platform. If the issue persists after troubleshooting on your end, it's best to have the support team investigate further.