How can I prioritize WordPress FAQ data over ChatGPT responses in an n8n chatbot?

Below is some advice to help you prioritize your FAQ data over default ChatGPT answers:

1. Verify and Transform Your FAQs Output

Make sure the WordPress node returns the correct FAQ content in a field that downstream nodes can use. For instance, if your chain (or agent) node expects the FAQ text in a specific field (like chatInput), you might need to add an Edit Fields (Set) node after WordPress to rename or extract the content.

2. Pass FAQ Data to the QA Chain Node

If your workflow uses a Question and Answer Chain node (or similar), ensure that the FAQ data from WordPress is being fed as part of the prompt or input. This often means:

• Configuring the text field so it includes your FAQ information as context.
• Verifying that any expressions referencing these fields resolve correctly (i.e. avoiding null values).

3. Use Conditional Logic

To have a clear preference:

• Add an IF node that checks if the FAQ content exists.
• If it does, send that data to the QA chain node (or use it directly as the reply).
• Otherwise, let ChatGPT or another AI node process the question.

4. Review Node Sequence and Connections

If the WordPress node appears to be “spinning,” its data might not be arriving in time or in the right format when the ChatGPT node is executed. Rearranging or adding delay/condition nodes can ensure the FAQ content is available before defaulting to ChatGPT.

Summary

There isn’t a native “prioritize FAQ” switch—rather, you need to design your workflow so that the FAQ data is extracted, transformed (if needed), and then passed into your Q&A logic. By checking for the presence of FAQ content and using conditional logic, you can give that data precedence over a ChatGPT default response.

This approach will ensure your chatbot first attempts to answer using your tailored FAQ content.