HelpScout Webhook Fails to Detect New Conversations After Reactivation

Below are some troubleshooting steps and ideas to check with your Help Scout Trigger node:

1. Workflow Activation
   Make sure the workflow is active. Sometimes deactivating and reactivating a workflow can cause the webhook registration to fail. Open your workflow, verify that the Help Scout Trigger node is active, and try saving the workflow again to force a re-registration of the webhook.

2. Webhook Registration
   Help Scout webhooks may need to be re-registered after deactivation. Although the node was working before, deactivation might have removed its registration on Help Scout’s side. Open the node configuration and re-save it to trigger a re-registration of the webhook.

3. Credentials and OAuth2 Configuration
   Since Help Scout uses OAuth2 for authentication, double-check that your credentials are correctly configured. Although you already tried revoking and setting them up again, ensure that no settings have changed on Help Scout’s side (for example, if there’s any change in redirect URLs or scopes required).

4. Check for External Factors
   Confirm that there haven’t been any changes on the Help Scout account (such as changes in webhook settings) or on your network proxy/firewall that might block incoming webhook events.

5. Review Logs/Debug Information
   If possible, inspect logs from n8n to verify if requests are reaching your instance. This can help determine whether the webhook is not being registered or if events are being sent but not processed.

If none of these steps resolve the problem, you might need to further investigate whether Help Scout’s app settings expect any updates when reactivating the integration. It could also be useful to consult the Help Scout Trigger integration examples on n8n’s website or seek assistance on the n8n community forum.

Hope this helps get your Help Scout Trigger node working again!