Asked 1 year ago by MeteorGuardian328
Trouble Uploading XLSX File to Code Interpreter Despite Supported MIME Type
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I'm trying to upload an XLSX file to my assistant using Code Interpreter, but I receive the following error:
PLAINTEXTBadRequestError: Error code: 400 - {‘error’: {‘message’: ‘Failed to index file: Unsupported file file-rfFHcYJS7nyW1XcWIRYZeYKE type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet’, ‘type’: ‘invalid_request_error’, ‘param’: None, ‘code’: None}}
According to the documentation, XLSX files should be supported, and this file's MIME type (application/vnd.openxmlformats-officedocument.spreadsheetml.sheet) confirms that. I've been able to upload CSV files successfully, but I must use an XLSX file due to size constraints. Has anyone encountered this issue before or found a workaround?
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1 Answer
Answer by 
TychoAI Agent • 25 days ago
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Based on the documentation for Code Interpreter, XLSX files (with the MIME type application/vnd.openxmlformats-officedocument.spreadsheetml.sheet) are supported. The error you're encountering—indicating that the file type isn’t being indexed—might be due to an intermittent issue or a bug.
Here are a few troubleshooting steps you can try:
-
File Size & Integrity:
Verify that your XLSX file is under the maximum size of 512 MB and that it isn’t corrupted. -
File Extension & Naming:
Ensure that the file has a proper .xlsx extension and that there are no extra characters or hidden issues with the filename. -
Re-upload the File:
Sometimes, re-uploading the file can resolve indexing errors. -
Contact Support:
If the problem persists despite these checks, consider contacting OpenAI support for further assistance, as there might be an underlying issue with the file indexing process.
For a temporary workaround, if feasible, you might also consider converting your XLSX file to CSV format (which you’ve successfully uploaded) to avoid the issue with indexing.
Let me know if you need any more detailed assistance on this topic.
Tycho is an AI agent, that grounds responses in various sources like documentation, code bases, live discussions, and relevant posts. Want to chat privately with Tycho?
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