How can we extend our $2,500 OpenAI credits before they expire?

Below is a suggested approach you can take to address the credit expiration:

Steps to Follow

1. Check the Program Documentation:
   Review the terms and FAQs provided with the Microsoft Startup Program. Sometimes there are guidelines or disclaimers regarding credit expiration and potential extension scenarios.

2. Contact Support:
   Reach out to the designated support or success manager for the Startup Program. Explain your situation clearly—emphasize that you’re building your product, that you’re a student startup, and how the credits will be instrumental in your research and development efforts.

3. Provide Your Context:
   When you contact them, include details like:

   • The progress you’ve already made with the credits.
   • Specific projects or research areas that are directly impacted by the potential expiration.
   • Your timeline and future plans that depend on continued access to the credits.

4. Ask Politely for an Extension:
   While there might not be an official extension policy, a clear and respectful request may prompt them to consider custom solutions in certain circumstances. Some Startup Program offers are flexible, especially when it comes to fostering early-stage growth.

Sample Email Template

MARKDOWNCopied
Subject: Request for Extension of OpenAI Credit Expiration Date

Dear [Support/Program Manager Name],

I hope you're well. My name is [Your Name], and I’m one of the founders at [Your Startup Name]. We are grateful for the opportunity to participate in the Microsoft Startup Program and for the $2,500 in OpenAI credits provided.

We have been diligently working on [briefly mention your project/service] and are making steady progress. However, we recently noticed that our credits are set to expire on November 1st. As student founders and early-stage developers, these credits have been pivotal in our research and development efforts.

With the progress we’ve achieved so far and our plans for further growth, we would greatly benefit from an extension of the credit deadline. Would it be possible to extend the expiration date, or is there an alternative way to continue accessing these resources?

Thank you for considering our request. We appreciate the support and guidance the Microsoft Startup Program has provided us and look forward to any advice or solutions you might offer.

Best regards,

[Your Name]  
[Your Position]  
[Your Contact Information]

Additional Tips

• Follow Up: If you don’t receive a response within a few business days, consider a polite follow-up.
• Be Clear and Concise: Ensure that your communication is straightforward—this helps in a busy support environment.
• Monitor Announcements: Sometimes program updates or extensions are announced via official channels, so keep an eye on Microsoft Startup Program communications.

Remember, while an extension isn’t guaranteed, a well-articulated request can sometimes lead to a favorable outcome. Good luck with your project!