Why is the agent unable to process my uploaded screenshot?

When you see the message:

“It appears that there has been an issue with accessing the uploaded screenshot”

this isn’t an intentional “design” feature meant to indicate that screenshots shouldn’t be sent. Rather, it signals that something went wrong when the agent tried to access the image you provided. Here are a few points to consider:

• Screenshot Capture and Upload Flow:
  The screenshot is captured through our backend service (using the ScreenshotOne API) and then returned as a base64 data URL. The agent then attempts to access and process this image. If anything goes wrong during capture (for example, a network hiccup, invalid API key, or an unexpected response from the external screenshot service), the resulting image may be faulty or unavailable.

• Possible Causes:

  1. The screenshot capture may have failed or returned an unexpected result.
  2. There might have been an issue with the subsequent processing or uploading of the captured image to the agent.
  3. The provided API key or URL may not have been valid, causing the external service not to generate a proper screenshot.

• Troubleshooting Steps:

  • Double-check that your API key and the URL you’re using are correct and that your API key has been set up properly.
  • Inspect the network responses (using your browser’s developer tools or backend logs) to confirm that the screenshot capture returns a valid base64-encoded PNG.
  • If the backend returns a proper data URL, then it could be an issue on the agent’s side accessing or processing that string.

In summary, this error message indicates that something went wrong in the flow rather than a deliberate design choice. Verifying your configuration and checking the network logs should help pinpoint the issue so that the image can be accessed successfully by the agent.