Why am I receiving a quota error despite having sufficient credits?

Below is some guidance to help resolve this issue:

Understanding the Error

This error message means that your account has reached its current usage limit or exhausted your prepaid credits. Even with a $15 credit balance, certain usage thresholds may have been met.

Steps to Troubleshoot

• Check Your Current Usage:
  Visit your usage page and compare your current usage with your account's limits. This will show if you've hit your monthly allocation.

• Review Your Billing Details:
  Double-check your plan and billing details on the billing page to ensure everything is set up correctly and that no unexpected issues have occurred.

• Assess Your Request Patterns:
  Consider how your API requests are being made. For instance, using loops or scripts that send frequent requests without a proper backoff mechanism might contribute to rapid consumption.

• Upgrading Your Plan:
  If you find that your usage is consistently high relative to your limits, you might need to upgrade to a plan that offers higher quotas. Even though GPT-4 endpoints are accessible without a separate GPT-4 subscription, your overall usage still counts against your quota.

Additional Considerations

• Geographic Location:
  While you mentioned you're in Egypt, location generally does not impact your API quota. Focus more on the usage and billing aspects.

• Retry Mechanisms:
  If you’re automating requests, ensure you implement backoff or retry logic to avoid quickly hitting rate limits.

If after checking your usage and quotas the issue persists, consider reaching out to your organization owner or OpenAI support for further assistance.