Troubleshooting 'Credentials Missing' Error in Twilio-to-Stripe Payment Connector Setup

Below is a list of troubleshooting steps and suggestions based on the documentation:

1. Confirm Connector Setup in the Console

• Make sure you followed every step in the configuration process in the Twilio Console (Voice > Manage > Pay Connectors).
• Verify that your Stripe connector is named Default since that is used when no paymentConnector attribute is specified in your verb.
• When you complete the steps (clicking “Install”, agreeing to terms, and connecting your Stripe account), you should see a STRIPE ACCOUNT ID on the connector page. If it’s missing or not showing your account ID, the connection may not have been finalized.

2. Ensure Stripe Account Activation

• The connector automatically pulls in your Stripe API keys during the Connect with Stripe process. There isn’t a separate field in Twilio where you manually provide your Stripe keys.
• If your Stripe account is not completely activated for live mode, you might encounter errors such as “Connector configuration error. Credentials missing.”
• Log in to your Stripe Dashboard and verify that your account is fully set up (or use the “Skip this account form” in test mode if you’re not ready to activate live mode).

3. Check Email/Verification Issues

• Make sure your email address in your Stripe profile is correct and verified since any issue here can prevent the connector from obtaining proper credentials.
• Verify that you have not encountered email deliverability problems that might interrupt the connection process.

4. Code and Connector Name Consistency

• Your sample code uses the connector alias "Default":

  CSHARPCopied
  var response = new VoiceResponse();
  
  response.Say("Connecting to Stripe");
  
  response.Pay(
      paymentConnector: "Default", 
      action: "https://example.com/twilio/handle-stripe-response", 
      chargeAmount: "123.45"
  );
  
  return Content(response.ToString(), "application/xml");

• Ensure that the name provided in your code exactly matches the connector configured in the Twilio Console.

5. Next Steps

• If you’ve verified that all of the above are set up correctly, try recreating the connector.
• Follow the Twilio tutorial carefully from start to finish; sometimes, even a small missed step could cause the credentials error.

By ensuring the connector is fully configured in the Twilio Console, the Stripe account is activated, and the connector name matches your code usage, you should be able to resolve the “Connector configuration error. Credentials missing.” error. If you continue having issues, consider reaching out to Twilio support with the details of your setup.