How can I capture payment failures and manually close the Payment Sheet in presentPaymentSheet()?

Below is some guidance on how to approach these issues:

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Payment Failure Callbacks

Currently, the Payment Sheet (and its helper method, such as presentPaymentSheet()) is designed to handle error presentation internally rather than exposing granular error or failure callbacks. In other words, it shows a failure message to the customer but does not provide a dedicated listener to immediately capture or act on that error. This is why you’re not seeing a callback with detailed failure information (like the PaymentIntent details) in your integration.

Recommended Workarounds:

• Leverage the Completion Callback:
  When you call presentPaymentSheet(), you receive a general result that indicates whether the payment was completed or if an error occurred. Although it doesn’t provide a dedicated failure event callback, you can inspect the result for error information. For example:

  JAVASCRIPTCopied
  const result = await presentPaymentSheet();
  if (result.error) {
    // Process the error details if available.
    // For example, you might log result.error.message or use result.error.payment_intent to retrieve additional info.
  } else {
    // Payment succeeded.
  }

• Server-Side Verification:
  As a best practice, track and verify the PaymentIntent on your backend. Since the PaymentIntent object (which you get on errors as well) contains the detailed status information, you can periodically retrieve its status via the PaymentIntents API. This helps you capture details of failure events and update your records accordingly.

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Auto-Closing the Payment Sheet on Failure

The behavior where the Payment Sheet does not automatically close on payment failure is the expected behavior with the current Payment Sheet implementation. The design intends for the failure message to be visible so that customers understand what went wrong—leaving the sheet open so they can try a different payment method or correct errors.

How to Address This Requirement:

• Manual Dismissal:
  Since there isn’t an out-of-the-box configuration to auto-close the Payment Sheet on failure, you may consider adding a custom trigger or UI element. For example, after receiving the failure result in the callback, you can programmatically dismiss the Payment Sheet (if your integration allows for it) or redirect the user to another screen. Note that this may require customizing your integration around the Payment Sheet.

• UI/UX Adjustments:
  If your requirement is tied strictly to user experience rather than technical behavior, revising the expected flow could be an option. For instance, explaining to users why the failure message persists and offering a clear “Try again” button can mitigate confusion.

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Summary

At this time, the Payment Sheet does not provide a dedicated listener to capture payment failure events or auto-close on failure. The approach suggested is to:

1. Use the general completion callback from presentPaymentSheet() to detect errors and log available details.
2. Supplement client-side behavior by verifying the PaymentIntent on your backend.
3. Consider custom UI/UX adjustments for auto-dismissing the Payment Sheet if that behavior is critical to your implementation.

This approach aligns with the current documented behavior of Stripe’s Payment Sheet. If this functionality is essential for your integration, exploring custom implementations or providing feedback to Stripe through their feature request channels might be valuable.

Hope this helps!